Around-the-Clock Monitoring
and Support
We are equipped to provide 24/7 hospitalization for all pets requiring additional care and monitoring. This allows our team to watch over your pet and put them on the best path to recovery.
Please review our hospitalization steps below on what to expect.
What to Expect When Your Pet Stays With Us
-
Reviewing Detailed Treatment Plan (Estimate)
We will review the detailed treatment plan and estimate with you before collecting a deposit.
-
Signing the Consent Form
Next, you'll sign a consent form for hospitalization, including specifying CPR/DNR status.
-
Answering Your Questions
Before you leave, we make sure to answer any initial questions about your pet's care plan and explain how we’ll keep you updated.
-
Patient Updates
We follow the “no news is good news” rule, meaning we won’t call you unless there’s a change in your pet’s condition. However, feel free to call us at your convenience to check in. Our team changes shifts twice a day, so it’s best to reach out either before 6 AM/PM or after 9 AM/PM for the most comprehensive update.
-
Making Your Pet Comfortable
Your pet will be comfortably settled in a kennel or run with cozy blankets, pillows, and food/water bowls (when needed).
-
Tracking Care
Our doctor and ICU tech will set up a whiteboard to track all the activities and treatments your pet receives during their stay.
-
Beginning Treatment
We’ll begin treatment and ensure your pet receives the best possible care.
Discharge Process: Bringing Your Pet Home
-
Setting Up Pick-Up Time
When your pet is ready to come home, we’ll give you a call to arrange a convenient pick-up time.
-
Reviewing the Discharge Summary
We’ll go over a Discharge Summary with you, detailing your pet’s visit, treatments received, any medications prescribed, at-home care instructions, and follow-up recommendations.
-
Finalizing the Invoice
The final invoice will be presented, and any remaining payments can be completed.
-
Preparing Your Pet
While you're settling the details, our technical team will get your pet ready for discharge. This includes tasks like removing the catheter, applying an e-collar if needed, and filling any medications.
-
Reuniting with Your Pet
Once everything is finalized, your beloved pet will be brought to you in the hospital lobby or an exam room, ready to head home.
