Review the information below to help you prepare for what to expect if you need to bring your pet to one of our EVCC locations. Also, be sure to scroll a little further to learn about how we prioritize patients to ensure every pet gets the prompt treatment they need.
Check-In
- Please call before leaving for the hospital so we may advise you as to current wait times and the location best suited to serve your pet's medical needs.
- Once you arrive, please bring your pet into the vestibule and ring the doorbell for entry.
- One of our team members will check in your pet, and place you into a room or seat you in the lobby until we are ready to see your pet. You are also welcome to wait in your vehicle once your pet is triaged and deemed stable.
The Visit
- We recommend no more than 2 people accompany a pet to the clinic.
- We ask that all pets be restrained on a leash or in a carrier for the duration of their visit.
- Please keep your pet's belongings with you.
- Your pet will be examined, and a doctor will discuss their recommendations.
- We will present you with a treatment plan and associated costs at that time.
- After diagnostics and/or treatments have been performed, we will discuss the results.
- At discharge, we will provide discharge instructions. A technician or receptionist will review the discharge instructions and answer your related questions.
- Payment will be collected at the time of service.
Triage Exam Process:
Our Guidelines for Patient Priority
At EVCC, we prioritize patients based on the severity of their condition. Please note that there may be delays for Priority 2 and Priority 3 patients. During the triage process, we will assess your pet’s vital signs and determine their appropriate triage status. Please advise the triage nurse if your pet’s condition changes.
